Your order is dispatched from Belgrave, Victoria. Deliveries are made by courier service Monday through to Friday only. The approximate delivery time to metro areas is 4-6 working days.


However the following approximate transit times apply for regional areas:

SA 7-9 working days

TAS 7-9 working days

QLD 7-9 working days

WA 10-14 working days

NT 12-14 working days

New Zealand 12-14 days


If the items you have purchased are in stock we will endeavour to send them to you within 24-48 hours of order confirmation. Please note that if you order during a sale, dispatch can sometimes be slightly delayed due to high volumes.

Signature on Delivery

We understand that it can be frustrating when parcels are sent without an authority to leave and we apologise for the inconvenience. Given the value of our larger products, we send most packages with signature on delivery. Smaller items may be left in a safe place, please ensure you request this upon checkout. Please note we are unable to deliver to PO Boxes or Parcel Lockers and will require a residential address for delivery.

Specific courier instructions

Please note your courier is unable to call on approach or give you an approximate time for delivery. They are not able to adhere to specific instructions such as "call on approach". If your residential address is difficult to find, please have your parcel delivered elsewhere. We are not responsible for re delivery fees if your courier can not easily access or locate your property.

Delayed Deliveries

Please note once your order has left us, we have the same visibility on tracking as you do. Most of the time our couriers are wonderful, but occasionally parcels are delayed in transit. In these unlikely events we ask for your patience. We are not personally delivering your parcel and whilst we appreciate your frustrations, in most cases, our hands are tied and we can not provide any further information than what you already have on your tracking details. If you have lodged an online inquiry with your courier as to your parcel status and not received feedback in 5 working days please contact us with your order number and tracking number.

We will not provide a refund on items still in transit, and we will not provide compensation for items that take longer in transit than initially advised. If however, a parcel is deemed formally lost by our couriers we will replace or refund the items for you. If you place an order with us, you accept these conditions.



Please note, if your order contains an item that is on ‘pre-order’, your entire order will be held and shipped together as soon as your pre-order item arrives.

Carbon Neutral Shipping

We are doing our best to offset the carbon footprint of its operation. As a result we now also offer carbon neutral shipping through Sendle. This means that the climate impact of your postal delivery is offset.

Unsuccessful Delivery Attempt

If your order arrives and there is no one home to receive it, a notification will be left in your mailbox. You can make further arrangements for re-delivery or pick up directly with the courier service.

Rejected by Receiver

If your purchase is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will be incurred if a parcel has to be resent. Please be aware that the expected delivery time given by each courier is for reference only. Delivery may take longer than expected for any number of reasons.


The following postcodes are considered to be metro areas:

Melbourne: 3000-3095, 3101-3138, 3141-3156, 3161-3207.

Sydney: 2000-2234, 2564-2566, 2745-2757, 2759-2770, 2890-2914.

Canberra: 2600-2620.

Brisbane: 4000-4179, 4205-4207, 4300-4305, 4500-4506, 4508-4511, 4520.

Flat rate Shipping is only available on selected products to selected areas. The following postcodes are excluded from all flat rate Shipping offers:

0800-0999, 2641, 2717, 2831, 2880-2889, 2898-2899, 4184, 4421, 4450-4499, 4680, 4694-4999, 5201-5749, 6215-6799, 7151-7154 and 9920-9998.

Euca Toys Pty Ltd reserves the right to make further exclusions depending on selected product and in some cases may be limited to Metro areas.

Euca uses third parties for delivery of any larger items outside of our couriers guidelines. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).